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RegenaPlan Privacy Notice

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Effective Date: 01 July 2025
Version: 1.0

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1. Introduction

RegenaPlan Ltd (“RegenaPlan”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, share and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

We understand the sensitivity of health-related data and ensure the highest standards of confidentiality and data security.

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2. Who We Are

RegenaPlan Ltd is a UK-based provider of personalised health coaching, wellness programs, and health optimisation services.
Registered office: 106a Lindsay Ave Northampton NN3 2JS
Contact email: info@regenaplan.com
Website: www.regenaplan.com

We are the Data Controller for the personal data we collect from you, except in instances where we act as a Data Processor on behalf of a partner (e.g., blood analysis labs or third-party healthcare providers).

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3. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity & Contact Information

  • Full name

  • Date of birth

  • Email address

  • Phone number

  • Postal address

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b. Health & Lifestyle Information (Special Category Data)

  • Medical history

  • Current symptoms

  • Use of medications (e.g. GLP-1s such as Mounjaro, Wegovy, Retatrutide)

  • Hormonal concerns

  • Weight, fitness, and nutrition-related data

  • Health assessments and diagnostic results

  • Mental health disclosures (if voluntarily submitted)

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c. Technical Data

  • IP address

  • Browser type and version

  • Time zone setting and location

  • Operating system and platform

  • Website usage and traffic data (via cookies and analytics tools)

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d. Marketing & Communications

  • Preferences for receiving marketing

  • Engagement with campaigns, quizzes, and consultations

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4. How We Collect Your Data

We collect data in the following ways:

  • When you submit a form on our website (e.g. contact form, quiz, consultation request)

  • During consultations, health assessments, or onboarding calls

  • Through referrals to or from third-party health professionals (e.g., Imran Khan Blood Analysis)

  • Automatically via cookies and site analytics when you use our website

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5. Legal Basis for Processing Your Data

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Under the UK GDPR, we must have a lawful basis for processing your data. We rely on the following:

  • Consent: You have given clear consent for us to process your personal and health data (e.g., via quiz submissions, intake forms)

  • Contractual necessity: We need to process your data to deliver our services

  • Legal obligation: To comply with UK laws and health regulations

  • Legitimate interests: To improve our services and protect our business, as long as your rights are not infringed

  • Explicit consent: Required to process special category data, such as medical or hormonal information

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6. How We Use Your Data

We may use your data to:

  • Deliver personalised health coaching and wellness plans

  • Refer you to third-party healthcare professionals when requested or agreed

  • Send updates and tailored recommendations based on your health profile

  • Administer your RegenaPlan account

  • Respond to customer service inquiries

  • Comply with legal and regulatory requirements

  • Conduct marketing, with your consent (e.g. newsletters, offers)

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7. How We Share Your Data

We will never sell your data. We may share your data with:

  • Trusted health professionals (e.g., blood panel analysts, partner clinics) – with your explicit consent

  • Service providers (e.g., email automation platforms, payment processors, scheduling tools like Calendly)

  • Website and analytics providers (e.g., Wix, Google Analytics, Typeform)

  • Legal or regulatory authorities when required by law

All partners are contractually bound to strict data confidentiality and GDPR compliance.

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9. Data Retention

We retain personal data only as long as necessary:

  • To fulfil the purpose it was collected for

  • To comply with legal, tax, or regulatory requirements

  • For a maximum of 6 years, unless a longer period is required by law

You may request early deletion of your data, subject to legal allowances.

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10. Your Rights

You have the following rights under UK GDPR:

  • Access: Request a copy of your personal data

  • Correction: Update inaccurate or incomplete data

  • Erasure: Ask us to delete your data (the “right to be forgotten”)

  • Restriction: Limit processing in certain cases

  • Portability: Request transfer of your data to another service

  • Objection: Object to processing, including for marketing

  • Withdraw Consent: At any time, without affecting previous lawful use

To exercise your rights, contact: info@regenaplan.com

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11. Cookies and Tracking

We use cookies to:

  • Understand how visitors use our website

  • Improve site functionality and performance

  • Support remarketing and analytics

You can control cookie preferences in your browser or through our cookie banner.

See our [Cookie Policy] for full details.

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12. Children’s Privacy

RegenaPlan services are not intended for children under 18. We do not knowingly collect personal data from minors.

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13. Data Security

We apply strong security measures including:

  • SSL encryption

  • Role-based access control

  • Secure servers and cloud-based storage

  • Staff data protection training

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours.

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14. How to Contact Us

If you have any questions or concerns about your data, or if you wish to exercise your rights:

info@regenaplan.com
 

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15. Updates to This Policy

We may update this policy periodically. The latest version will always be available on this page. We recommend checking it regularly for updates.

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RegenaPlan Ltd

Your body. Your data. Your blueprint.

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